Better CX throughout the buyer journey

Automate the entire customer journey, from initial contact to ongoing support, with AI-powered chatbots.
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World-class speed, quality and reliability

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers
Use cases
Automate support
Make information easily accessible to customers with self-serve chatbots, automating responses to FAQs and reducing wait times. Learn More
Make tracking shipments a breeze
Real-time updates
Hassle-free claims and returns

How Unifonic helped SPL

Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.
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50%
Reduction in call center wait times attributable to WhatsApp
90%
Inquiries resolved within WhatsApp
30%
Increase in response times
75%
Reduction in costs attributable to WhatsApp

Streamline support with live chat

The transition from our chatbot to a live agent for more complex queries is seamless. Multichannel authentication for safer transactions
Protect user accounts with OTP authentication across multiple channels.
Prioritize privacy with number masking
Ensure secure and private communication between driver and customer by keeping phone numbers hidden.

Message your customers on any channel
Create automated notification flows to deliver timely updates across multiple channels for a seamless customer experience.
Over 100 native integrations to your platforms
Transform touchpoints into a seamless end-to-end journey by integrating our platform with the tools you already use.
Click to WhatsApp
Lower your acquisition costs and convert leads faster by directing online, social, or in-store ad clicks to WhatsApp.

Built for
your function

Marketing

Lower acquisition costs and nurture leads to sale by clicking from online, social or traditional in-store ads directly to Whatsapp.
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Get started with Unifonic today