Elevate your customer support

Use AI supported customer service to deliver world-class experiences through your customers' preferred channels.
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How we help, in numbers

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers
Use case
24/7 AI-powered support
Free up your customer service team with our AI chatbot that uses natural language understanding to handle routine queries. Learn More
Interactive Voice Response (IVR) calls
Multi-channel management
Alert customers with notifications

How Unifonic helped SPL

Saudi Arabian postal firm SPL launched a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.
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50%
Reduction in call center wait times attributable to WhatsApp
90%
Inquiries resolved within WhatsApp
30%
Increase in response times
75%
Reduction in costs attributable to WhatsApp

AI chatbots

Our AI-powered chatbot, enabled with advanced generative AI models such as ChatGPT, can improve customer satisfaction by providing faster resolution times. Advanced analytics
Our advanced analytics platform provides clear and easily interpretable data on the metrics that matter to you, empowering you to make informed decisions and drive meaningful improvements.
Authentication and verification
Ensure fast and secure customer identification for personalized service.

Build for your industry

Retail

Our platform integrates with ecommerce platforms and offers low-code automation and messaging tools to easily build secure customer journeys. Verify shoppers, automate confirmations, and offer live order tracking.
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Get started with Unifonic today