Engage your customers with our AI chatbot

Connect with customers on your website, WhatsApp, and Messenger using our drag-and-drop chatbot builder.
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World-class speed, quality and reliability

95%
Global coverage
25B+
Messages sent
160M+
Recipients
5000+
Customers
Use cases
Automated customer service
Offer always-on support to your customers that detects sentiment and responds with intent.
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Instantly answer FAQs
One chatbot across all your channels
Seamless live agent transfer

How Unifonic helped SPL

Saudi Arabian postal firm SPL creates a digital assistant on WhatsApp for more effective customer service and accurate deliveries, while cutting business costs and expanding its services.
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50%
Reduction in call centre wait times attributable to whatsapp
90%
inquiries resolved within WhatsApp
30%
increase in response times
75%
Reduction in costs attributable to WhatsApp

Drag and drop

Create chatbots quickly and easily, without the need for any coding. Personalized conversations
Show your customers you care by personalizing your service with their name and purchase history.
Multilingual
Our AI chatbot speaks your customers' preferred language including English, Arabic and Urdu on any channel.

Seamless handover
Route queries to live agents who can provide real-time support via our cloud-based contact center.
Integrations
Import or export data from the chatbot to external business systems such as CRM and ERP through native integrations or webhooks.
NLU and ChatGPT
Easily train chatbots with custom intents and phrases to enhance customer experience.

Our channels
SMS
90% of text messages are read within three minutes, keep your customers in the loop with SMS alerts and campaigns.
Explore SMS
WhatsApp
Send notifications, customer service messages and essential information and get instant feedback on WhatsApp.
Explore Whatsapp
Webchat
Qualify leads, drive consideration, close sales, provide support, and have one-to-one conversations with your customers at scale.
Explore Webchat
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Messenger
Automate inbound Messenger conversations to drive sales and provide customer support.
Explore Messenger
Push
Send visible, relevant, and timely mobile Push Notifications to increase in-app engagements.
Explore Push Notification
Voice
Give your brand a voice with meaningful and contextual Voice interactions with global connectivity.
Explore Voice

Integrations made seamless

100+ native integrations are included with Flow Studio, including Salesforce, Hubspot, Shopify, and many more.

Discover more

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Chatbots The Key to Unlocking Cost Savings in Customer Service
Chatbot Features That Help Retain Customers

AI Chatbots - Are they the future?

Are chatbots the key to reducing costs?

How chatbots retain your customers

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Get started with Unifonic today